Very poor experience from start to finish. The order I received was mostly wrong, with only one correct perfume included. I contacted Fragrant World, but the issue was not resolved properly. I would advise other customers to be cautious before buying from this store.
I expected a reliable service, but I received the wrong order. Most of the perfumes were incorrect, and customer support did not provide an effective solution. For a fragrance shop, accuracy and trust are essential. Unfortunately, my experience was very poor.
This was one of the worst online shopping experiences I have had with a perfume store. Wrong products were delivered, and the after-sales service was not good enough to fix the issue. If a company makes a mistake, it should take responsibility. In my case, that did not happen.
Extremely disappointed. Only one item in my order was correct, and the rest of the perfumes were not what I ordered. The company did not handle the situation professionally after I contacted them. I feel let down as a customer and I will not buy from them again.
My order was handled very poorly. I paid for specific perfumes, but the parcel contained mostly incorrect items. I contacted the company and provided the necessary information, yet I still did not receive a clear or fair solution. This is not acceptable customer service.