- VERY IMPORTANT SHIPPING UPDATE: due to the current COVID-19 pandemic situation, most Postal companies, air carriers and other logistics across the world are operating on a very limited schedule or not operating at all, which is causing a serious disruption of the delivery services at a global level. In many cases deliveries can take several weeks to be completed, even to some European destinations. We cannot take responsibility for delayed deliveries caused by these unfortunate events so we'd like to kindly ask you for your best understanding in such difficult moments for us all.
IF YOU'RE LOCATED IN EUROPE WE COULD VERY POSSIBLY OFFER YOU AN ALTERNATIVE TO THE STANDARD POSTAL SERVICES WHICH WE NORMALLY USE, IN ORDER TO GET OUR PRODUCTS DELIVERED TO YOU IN THE QUICKEST WAY POSSIBLE. PLEASE KEEP IN MIND THAT THIS OPTION WILL REPRESENT AN ADDITIONAL COST. For more information on this matter feel free to contact us.
Thank you for visiting and shopping at Fragrant World. The following are the terms and conditions that constitute our shipping policy.
1. General Information
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.
2. Delivery Location
Items offered on our website are available for worldwide delivery (some countries may be excluded). No customs fees nor any additional fees should be charged upon delivery outside the European territory so buy with confidence.
3. Processing and delivery time
Below you will find a table displaying the different shipping methods and respective estimated delivery times. These are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.
Unless there are exceptional circumstances, we make every effort to fulfill your order within 2 to 3 business days after being placed. Business day are Monday to Friday, excluding holidays.
Please note we do not dispatch orders during the weekend and holidays.
*Date of delivery may vary due to customs practices and delivery location. Delivery to countries in South and Central America, Africa and parts of Asia (i.e. RUSSIA, Israel, India, Pakistan, etc.) are more susceptible to customs delays and may take, in some rare cases, between 4 to 10 weeks to be completed.
4. Delivery Instructions
[You can provide special delivery instructions on the check-out page of our website.]
5. Shipping Costs
Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.